The management would like to take this opportunity to clarify the appropriate procedure for reporting an emergency. Tri-State Property Management maintains a 24 hour emergency response service. During after hours, calls are routed to an answering service staffed by live representatives. If the issue you are calling about is an emergency, please state this clearly to the representative, and the on-call property manager will be paged. For your reference, the following table outlines which organizations should be contacted (in what order) based on the category of emergency:

Medical Emergency

1. EMS: 911

Fire Emergency

1. Fire Department: 911
2. Property Manager: 650.210.0085

Personal Safety & Security

1. Police Department: 911
2. Property Manager: 650.210.0085

Water Leaks, Gas Leaks, Broken Glass, Lighting, Other Time Sensitive Building Maintenance Issues   1. Property Manager: 650.210.0085
2. Palisade Builders.: 650.470.4700 x42
3. Aquatek Plumbing: 408.295.7767